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If you are not completely satisfied with your purchase, for whatever reason, you may return it to us within 30 days of delivery for an exchange or refund. All goods must be accompanied by proof of purchase. When trying goods that may be returned please take care. Once goods are soiled (not in its original condition, is damaged or missing parts for reasons not due to our error) they cannot be considered for exchange or full refund. When returning any item please quote your original order number in the return. Please note that you will be responsible for arranging the return of any item to us. You can contact us in writing, via email or telephone.
H Pigney & Son
Subject as stated our Terms and Conditions, you can cancel this contract within 30 days without giving any reason. The cost of returning non-faulty goods is not covered under warranty and must be met by yourself.
Exchanges (Faulty Items)
Although we check all orders that we dispatch for quality, we do understand that occasionally items may slip through our checks or get damaged in transit. Please check goods before signing for them and record on the carriers manifest if there is any damage, failure to do so may result in subsequent claims for damaged goods being refused. Once signed this is accepted as Proof of Delivery, confirming all goods have arrived safely with no damages.
To request an exchange please send us an email at email@example.com with the nature of the fault, including photographs or a short video to demonstrate the issue. Once we can objectively confirm the damage/fault, we will then be in touch with instructions of how to proceed including how to return the item/s to us, when applicable.
Once we are in receipt of the faulty/damaged item/s we will dispatch the replacement as soon as possible to the same UK delivery address with no additional postage charge. Returns postage is free on damaged and faulty items, the postage incurred within the UK will be reimbursed at Standard Royal Mail Rates. Please note depending on where you live and current stock levels, the time it may take for any exchanged products to reach you may vary.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If the goods are approved for refund, then your refund will be processed immediately and a credit will automatically be applied to your credit card or original method of payment. Please note it can take up to 10 working days for a refund payment to be processed by your bank.
Please check goods before signing for them and record on the carriers manifest if there is any damage. Please note failure to record any damage at the time of signing for will result in subsequent claims for damaged goods being refused. Once signed this is accepted as Proof of Delivery, confirming all goods have arrived safely with no damages. Claims of damage or pilferage must be notified in writing both on the couriers manifest and to the company within 3 days of delivery. Claims cannot be accepted outside these time limits. Packaging must be retained for investigation. Claims for non-delivery must be made within 7 days of receipt of dispatch confirmation.